Refund policy

At Heartheris, we are committed to ensuring you have a positive experience with our products. This policy outlines the procedures for returns and refunds.

For information on our Guarantee for first-time orders, please see our 90-Day Money-Back Guarantee.

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under this policy, your item must meet the following criteria:

• The item must be unopened, unused, and in the same condition that you received it.
• The item must be in its original packaging.

You’ll also need the receipt or proof of purchase. We are unfortunately unable to accept returns of products that have been opened or used, gift cards, complimentary gifts, sale items, or promotional bonus items. If you have tried a product for the first time and are not satisfied with the results, you may be covered by our 90-Day Money-Back Guarantee instead.

 

How to Start a Return

To start a return, please contact our Customer Care Team with your order ID.

If your return is accepted, we’ll provide you with a Return to Manufacturer Authorization (RMA) number and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving an RMA number will not be accepted.

Please write the RMA number on the outside of the return box so our returns team can process your refund promptly. Returns must be shipped within 30 days of RMA issuance.

 

Damaged or Incorrect Items

We take every measure to ensure your order arrives in perfect condition. If your order is damaged, defective, or if you receive the wrong item, please contact our Customer Care Team immediately, so that we can evaluate the issue and make it right. To help us resolve this quickly, please provide your order number and photo evidence of the issue.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

Once we have received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please be aware that any shipping fees or taxes paid are non-refundable.

It can take 7-14 business days for your bank or credit card company to process and post the refund to your account.

We reserve the right to verify information and to deny refunds in cases of suspected fraud or abuse.

If more than 15 business days have passed since we’ve approved your return, please contact our Customer Care Team.